Product and service design ( discussion )

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 When the capacity of an organization to produce goods or services and the demands of its customers to purchase goods or services is not matched, then the result is inefficiency, either in under-utilized resources or dissatisfied customers. Address the following requirements:

  • Choose a Saudi Arabian organization that produces either a good or service and describe its capacity and demand concerns. 
  • Develop an equation to calculate its capacity. 
  • Define lead strategy, lag strategy, and match strategy, and recommend which your selected organization should pursue and why.

Embed course material concepts, principles, and theories, which require supporting citations along with at least one scholarly, peer-reviewed reference in supporting your answer. Keep in mind that these scholarly references can be found in the Saudi Digital Library by conducting an advanced search specific to scholarly references.You are required to reply to at least two peer discussion questions and post answers to this weekly discussion question and/or your instructor’s response to your posting. These post replies need to be substantial and constructive in nature. They should add to the content of and evaluate/analyze that post answer. Normal course dialogue doesn’t fulfill these two peer replies but is expected throughout the course. Answering all course questions is also required. 

 

Required: 

Chapters 4 #038; 5 in Operations Management

Chapter 4 PowerPoint slides Module 5 Chapter 4 PowerPoint slides – Alternative Formats —Operations Management

Chapter 5 PowerPoint slides Module 5 Chapter 5 PowerPoint slides – Alternative Formats —Operations Management

He, W. (2019). Integrating Overbooking with Capacity Planning: Static Model and Application to Airlines. Production #038; Operations Management, 28(8), 1972–1989. https://doi.org/10.1111/poms.13022

Bellos, I., #038; Kavadias, S. (2019). When should customers control service delivery? Implications for service design. Production #038; Operations Management, 28(4), 890–907.

Feng, T., Ren, Z. J., #038; Zhang, F. (2019). Service outsourcing: Capacity, quality and correlated costs. Production #038; Operations Management, 28(3), 682–699.

 

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