(Mt) – Ohio University Leadership and Professional Ethics Case Matrix or Mess

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The matrix from of organizational design can provide health care organization managers enhanced information processing, faster response times, and more flexibility to cope with increased organizational complexity. You are completing this assignment to demonstrate your knowledge of the opportunities and challenges associated with the matrix form of organizational design.
Read Case 26: Matrix or Mess? from the McAlearney and Kovner text, pp. 203-204. In developing your response to this assignment, consider the situation described below from an organizational design perspective.
Though your friend Carol is excited about the new changes, she is concerned that maybe she is not fully understanding how the new working and reporting relationships will work. Carol has approached you and asked for guidance based on your experience and previous work with organizational design.
In helping Carol think through her situation, identify one potential advantage and one disadvantage of the matrix design for each of the following stakeholders:
Carol
Carol’s bosses
Information Services (IS) Department
Valley Community Hospital
In 200 words or less, conclude your analysis with a strong recommendation to Carol about how best to succeed.
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Matrix or Mess? Template

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CASE 26 Matrix or Mess? Ann Scheck McAlearney C arol is excited about her newest job change. After serving as a quality improvement (QI) manager at Valley Community Hospital for the past two years, she will finally be able to put to use her expertise in both nursing and informatics by taking a new role as a clinical informaticist for the hospital. Though she felt like she had been in school forever, her experience as a nurse, her undergraduate degree in informatics, and her on-the-job training in QI have given her a broad perspective about how information technology can be usefully implemented to improve the quality of care provided at the hospital. This new job, though, while seemingly a great fit on paper, also makes Carol a bit nervous. In her prior role in QI, she had reported to a single director. Her new position has given her a second boss, the director of information systems (IS) for the hospital. In a so-called matrix design, Carol reports to both directors and is responsible for satisfying them both. In fact, the IS department as a whole is a matrixed department within the hospital. This organizational design for IS had been introduced because of the combination of functional and project responsibilities involved in each IS initiative. The functional areas of the department— such as budgeting, hiring, and training—are consistent regardless of project, but IS project responsibilities vary based on the nature of the project and the other hospital departments involved. For instance, a project to install a patient portal system for the hospital would have certain matters that involved the nursing department (e.g., workflow issues), as well as IS department needs dealing with technical issues, updates, training, and so forth. As a result, each IS manager always reports to two directors—the IS director and another hospital director—based on the clinical or other operational departments served. For exle, Carol was aware that the manager of ambulatory informatics reported to both the director of IS and the director of operations for the hospital. Even the IS trainers have two bosses, as they report to the IS director and the director of education for the hospital. Exhibit 26.1 shows exles of these reporting relationships, as well as where Carol’s new role fits. To Carol, this matrix arrangement for IS and QI seems to make sense given the shared goals and objectives of clinical informatics and QI within the hospital. Yet she suspects issues could arise. Carol wants to make sure she is clear about each of her boss’s expectations of her and her new role, but she isn’t sure how to make this transition from her original single boss to a dual reporting relationship. Case Questions 1.What issues will Carol likely face in reporting to two bosses? 2.Does the matrix organizational design make sense for this hospital’s IS department, or would another design be more appropriate? What would you propose? 3.What strategies can Carol use to perform well in her new role without feeling pulled in two directions? Assignment 3.1: Short Case 15: Matrix or Mess? Name: Advantage Disadvantage Carol Carol’s Boss IS Department Valley Community Hospital In 200 words or less, conclude your analysis with a strong recommendation to Carol about how best to succeed.

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