(Mt) – MGT 424 Saudi Electronic University Quality Management Survey Questions

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Survey for improvements This survey aims to know more about the needs of our customers and how much are they satisfied from our services and what needs to be done for more improvements. I have two gaming shops; we provide multiple products related to gaming and anime like video games and some action figures and phone accessories also we have delivery services free of charge to total orders over 200 S.R I have asked ten customers about our services, how good enough our products and our prices: I. II. III. IV. How do you rate our services? From 1 To 5 How good our delivery services? From 1 To 5 How good are our prices? From 1 To 5 How good our variety of products? From 1 To 5 ❖ The answers from the customers that have completed the survey are as below: • How do you our services? From 1 To 5 10 people have rated 5 • How good our delivery services? From 1 To 5 3 people have rated 3 2 people have rated 2 5 people have rated 4 • How good our prices? From 1 To 5 10 people rated 3 • How good our variety of products? From 1 To 5 7 people rated 5 3 people rated 4 • • • • For the quality of our services all customers seem to be satisfied so we do not need to change this area, but we hope to continue to at least keep providing our services with passions and big smile. For our delivery services customers do not seem to be satisfied due to our lack of employees some time we take more than 4 days to deliver our products within our city limit also some customers want to make use of our delivery system outside our city, but we still cannot do that hope fully in near future we will have robust system for delivery and more employees for this purpose specially with COVID19 pandemic we need to focus more on improving this area. For our prices most customers don’t seem to be satisfied enough due to our importing for outside country we need ro pay extra feeds for genuine products which lead us to put more selling price for it in near future we will change our source to more near countries so we don’t pay expensive feeds for our products and later on we can make reasonable prices that satisfies or customers. For our products variation most customers seem to be satified but maybe in future we can more variety like comics or budget figures. Survey is very important tool to measure your product or service quality. In this discussion, you need to creat survey to meas easure your organisation quality using customers’ opinion. (customer is your sle) 1. Please create a survey to measure organisations product or service quality based on customer evaluation. 2. Send the survey to 8 to 10 customers. 3. Please analysis your data and write your recommendation. Note Please upload your survey and your analysis using word doc.

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