IT Service Management

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before TARA PRAKASH KUMAWANT made my assignment i want him to make my this assignment again Document Preview: CIS3008 – IT Service Management – Report 2 CIS3008 Report 2 Case Study Report Description Marks out of Wtg(%) Word limit * Due date Assignment 3 100 25 15 May 2018 3,000 (±10%) * Note: the word count does not include references or appendices This assignment must be your own work. It is acceptable to discuss course content with others to improve your understanding and clarify requirements, but solutions to assignment specification must be done on your own. You must not copy from anyone, including tutors and fellow students, nor allow others to copy your work. All Assignments will be checked using collusion monitoring tools to ensure that each assignment is the original work of the submitting student. Assignments that do not adhere to this requirement will be deemed as being the result of collusion or plagiarism. It is your own responsibility to ensure the integrity of your work. Refer to the USQ Policy Library for • Academic Integrity Policy • Academic Integrity Procedure Learning objectives This assignment partially addresses three of the learning objectives of this course: • LO3: integrate the fundamentals of business process management with service management in reference to the value IT can deliver to the enterprise • LO4: evaluate the objectives, activities and associated roles and responsibilities to enable effective planning, management and improvement of IT service processes • LO5: apply selected IT service management standards and good practice frameworks to case studies including aspects of IT service strategy, service design, service transition, service operation and continual service improvement. 1 Attachments: CIS3008-Repor….pdf

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