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Assessment 4: Project Task 2

Task 4.1: Establish a Team Performance Plan 2

Task 4.2: Develop and facilitate team cohesion 7

Task 4.3: Develop or modify policies and procedures 7

Task 4.4: Facilitate Teamwork 8

Task 4.3: Liaise with stakeholders 11

Assessment 4: Project Task

Task 4.1: Establish a Team Performance Plan

As a team, making sure consensus is reached:

· create a list of tasks to be undertaken

· allocate the tasks to the team members based on their strengths and abilities

· set the start and end date for each activity ● set the KPIs for each team member

Establish a Team Performance Plan as seen in the table below.

Team Name:

What will your role in the team be and who are your team members?

State their roles in the team and provide a short description.

Provide an overview of the purpose of the team in line with organisational objectives.

What is the team seeking to accomplish?

Team manager responsibilities

What is the role of a manager or team leader?

Team tasks

What are the main tasks and activities the team needs to do?

What input was

received from



What input


received from team member?


Team member tasks

and KPI’s

How did you decide which task to assign to each team member?

What are the timelines for completing each task?

Setting KPI’s

Outline the key performance indicators for each task.

Supporting the members of a team to achieve expected performance outcomes

Link to business website About page or corporate brochure that summarises what the business does

Task 4.2: Develop and facilitate team cohesion

Assume some weeks have passed and the team have implemented their Performance Plan and are working on their tasks. It has come to your attention that the team is not working cohesively and that they are not sharing information and are duplicating work.

In order to support your team in achieving their performance outcomes, you will provide coaching on team cohesion and collaboration. This will be a 10- minute session and you may use slides in your coaching session.

Prepare slides as a team to provide coaching on team cohesion #038; collaboration. Insert the presentation as a Google drive link below:

Task 4.3: Develop or modify policies and procedures

Despite your efforts to support your team through coaching, the team is still struggling to work cohesively. One of the issues the team identified is that one of the team members are not performing their tasks and is using the Internet for personal reasons during work hours. This is creating conflict within the team.

You will address this concern by developing a policy for Internet usage.

Please find the template for this policy below:

· Purpose

· Scope

· Policy principles

· Responsibilities ● Procedures

Insert the Internet Usage Policy document as a Google drive link below:

Task 4.4: Facilitate Teamwork

Take turns to assume the role as manager and do the following:

· give feedback to team members on team effort and contributions

· encourage team members to take responsibility for team activities

· help to identifying work performance problems by addressing each of the issues, concerns and problems identified by team members ● help to resolve issues using your own problem-solving skills

Complete this section after the meeting.

Policies and


How did you develop/ modify the Internet Use Policy?

Develop team


What were the communication skills you applied when giving feedback?

What are the issues, concerns, problems highlighted?

How did you help team members identify issues?

How did you apply your problem-solving skills?

How did you encourage team members to take responsibility for team activities?

Facilitate teamwork

How did you adapt your personal

communication style to build positive working relationships?

Model desired behaviour and


Promote collaboration

Encourage and foster shared understanding of purpose, roles and responsibilities

As a team, brainstorm ways to address issues, concerns and problems identified by team members. Outline a process for addressing these concerns by deciding where and how concerns should be raised and who should be involved.

Complete this section after the brainstorming session.

Develop a process for addressing concerns. What were your ideas?

Outline the process you developed

What brainstorming and group leadership techniques did you use?

Provide the link to your Internet Usage Policy #038; Procedure for the team

Task 4.3: Liaise with stakeholders

Create your email to your line manager. Include:

· What were the issues?

· What solutions are you proposing?




Assume your line manager replies with the following:

To: [email protected]

Subject: Re: Solutions to the issues

E-mail: Hey student,

Thank you for your e-mail. Line management would like the team to start using a new software application to help the team collaborate. You have approval to purchase a subscription to a collaboration tool such as Dropbox, OneDrive or any tool that suits the context, and to implement it.

Hope that helps.

Kind Regards,

Line Manager

Develop an email to the team to explain the decision and provide the team with details about the change including when it will be implemented.

Create an email to your team. Include:

· What was the decision line management informed you of?

· When will this change occur?

· How will it affect the team?





Schedule a meeting with the relevant stakeholders and prepare a short presentation. The meeting should last for at least 15 minutes

Your presentation should contain an overview of how the project is going.

Your assessor will be looking to see that you can:

· Establishing open communication processes with diverse stakeholders ● Address unresolved issues, concerns and problems raised by stakeholders ● Demonstrate effective communication skills including:

· Speaking clearly and concisely

· Using non-verbal communication to assist with understanding

· Asking questions to identify required information

· Responding to questions as required

· Using active listening techniques to confirm understanding.

Insert the presentation as a Google drive link below:

Ask for feedback from relevant stakeholders and take notes. Transfer this information to the table below.

Liaising with stakeholders

How can a manager establish open


processes with stakeholders?

What unresolved issues, concerns and problems needs to be communicated to stakeholders?

Applying feedback

What feedback did you receive from the stakeholders?

How did you address their concerns?

BSBTWK502 #038; BSBLDR522 – Assessment 4 – Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updates 28/01/2022

BSBTWK502 #038; BSBLDR522 – Assessment 4 – Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updates 28/01/2022

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